Frequently Asked Questions

How do I care for my From St Xavier bag?
Always keep your From St Xavier piece in its protective dust bag when it is not in use. All From St Xavier handbags and clutches are either handcrafted or hand beaded using natural metals, glass beads, and other premium materials. Please take care when wearing our handbags and clutches, if they are dropped or mishandled, stones may fall out and/or embellishments may break. From St Xavier cannot take responsibility for any breakages that may occur through mishandling.

How long does delivery take?
All orders are dispatched within 2 business days from receiving an order confirmation. We ask that you allow a total of 2-3 business days from the dispatch date to receive your order. For New Zealand orders, please allow an extra 3-5 business days depending on your location.

Please allow 2-3 business days to process your order during sale periods and holidays.

Do we ship internationally?
We currently ship to the United States, Australia, Canada and New Zealand. 

For United States and Canada shipping please visit www.sol-sana.com

How much does delivery cost?
From St Xavier currently offers free standard shipping within Australia on orders and express shipping with a flat fee of $10.

New Zealand orders will incur a $20 shipping fee. 

Australian and New Zealand orders are dispatched via Australia Post. 

Do I need to sign for my delivery?
Someone will need to be at the nominated address to sign for your order upon delivery. Once your order has been signed for, From St Xavier does not take any responsibility or any damage, left or lost items.

Do we deliver to PO Boxes or Parcel Lockers?
Yes, we do.

What is our returns policy?
Items may be returned or exchanged within 14 days from receiving your items for a full refund..

Please note that any items to be returned must be in new, unused and resalable condition.

We only accept items purchased through www.fromstxavier.com and www.fromstxavier.com.au if you have purchased your shoes from a stockist please return the item to the same stockist with your receipt for further assistance.

Please note: Shipping charges for any returned item are the customer’s responsibility at the point of refund. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier.

When returning your product, please include your completed returns form. If you do not include this, we may be unable to identify and process your return.

Can I return a sale item?
All sale items are final sale and may not be returned for a refund. All sale items may be exchanged for a different style if available. Bags purchased using a promotional code are not considered a sale item and are eligible for return.

Are there items excluded from the returns policy?
The only items excluded from the returns policy are those that are on sale. Please note that sale items include those items that are on markdown on the website. Bags purchased using a promotional code are not considered a sale item and are eligible for return. 

Have you received my item?
We will be in touch with you via email as soon as we receive your item. If you have any questions regarding the status of your return, please contact us at contact@fromstxavier.com. 

How will I be refunded?
If the product is replaced you will not receive a refund. Alternatively you can request a gift card.  If you are seeking a refund, you will be refunded based on the original form of payment. If for some reason you no longer have access to the original form of payment, then your refund will be processed via PayPal.

When will I be refunded?
Once we receive your package, your refund will be processed within 5 business days. You will be notified by email once the refund has been processed.

What if the bags are faulty?
If for some reason, you feel as the item is faulty, please email us at contact@fromstxavier.com with photos of the item, along with your order number and we will contact you with any next steps.

What is Afterpay?
Afterpay is a service that allows Australian customers to pay for an order overtime, instead of all at once. Learn more about Afterpay and how it works here.