Help & FAQ

Shipping

All orders are shipped via Australia Post. 

All orders placed Monday-Friday after 12pm will be processed the next business day.

All orders placed on Saturday and Sunday will be processed on Monday.

We are unable to edit or cancel orders.

Once your order has been processed you will receive a confirmation email following a shipping confirmation once the order has shipped.

What are the estimated shipping times?
Australia: Express 1-3 business days
New Zealand: Standard 7-10 business days, Express 3-5 business days

What are the shipping costs?
Australia Express (1-3 business days): Free
New Zealand Standard (7-10 business days): Free
New Zealand Express (3-5 business days): $15.00 AUD


Will I have to pay duties and taxes?
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. 

Returns

Email contact@fromstxavier.com to request a return. Include the original order number for us to identify your order.

To be eligible for a return, items must in original condition, and with all branded packaging included. All items that do not meet those standards will not be accepted and sent back to the customer.

Items purchased from a retailer need to be handled directly with the store.

All eligible returns are accepted within 7 days of delivery and will be refunded to the original payment method. Items returned after 7 days will not be accepted.

Refunds available for full priced styles and store credits available for discounted styles.

We provide a pre-paid return label for our Australian and New Zealand customers. 

Any customs and import duties paid are non-refundable. 

If you receive a damaged item email contact@fromstxavier.com within 48 hours of delivery.

Once we have received and accepted your return it will be processed within 5-7 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

You will receive an email confirmation once refunded.

Due to the handmade nature of products, slight variations are to be expected and are considered celebrations of the artisanal skill that make our items unique.