Help & FAQ


All orders are shipped via DHL or Australia Post. 

All orders placed Monday-Friday after 12pm will be processed the next business day. Dispatching may be delayed during sale and Christmas.  

All orders placed on Saturday and Sunday will be processed on Monday.

We are unable to edit or cancel orders.

Once your order has been processed you will receive a confirmation email following a shipping confirmation once the order has shipped.

What are the estimated shipping times?

  • Express shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.
  • Standard shipping: Delivery in approximately 2-7 business days from the moment you receive your dispatch notification.
  • International Customers: We only ship express which may take between 4-14 business days from dispatch depending on your zone and whether you’re in a city region. The below are average time frames only and regional areas may be subject to delays. 
    • New Zealand approximately 4 business days from dispatch to city areas.
    • United States of America and Canada approximately 7 business days from dispatch to metro areas.

What are the shipping costs?

  • For all customers:
    • Standard shipping is FREE worldwide
    • Express shipping is $9.95 for Australia and $12.95for New Zealand , and $20.00 for International 

Will I have to pay duties and taxes?
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs. 


Email to request a return. Include the original order number for us to identify your order.

To be eligible for a return, items must in original condition, and with all branded packaging included. All items that do not meet those standards will not be accepted and sent back to the customer.

Items purchased from a retailer need to be handled directly with the store.

All eligible returns are accepted within 14 days of delivery and will be refunded to the original payment method. Items returned after 14 days will not be accepted.

Items discounted by more then 50% cannot be returned or exchanged, unless deemed faulty. 

We provide a free pre-paid return label for our Australian customers. At this time we cannot offer free return postage options for customers outside of these locations.

Any customs and import duties paid are non-refundable. 

If you receive a damaged item email within 48 hours of delivery.

Once we have received and accepted your return it will be processed within 5-7 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

You will receive an email confirmation once refunded.

Due to the handmade nature of products, slight variations are to be expected and are considered celebrations of the artisanal skill that make our items unique.