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Returns

What is our returns policy?
We only accept items purchased on all full priced products through fromstxavier.com and fromstxavier.com.au. 

Items may be returned or exchanged within 14 days from receiving your items for a full refund or exchanged with a 30 day period. Any returns outside this window, will not be accepted. A pickup is to be organised by the customer or the customer can be issued a gift card of the same original order value. Items must be returned in their original condition including the dust bag and packaging the items came in, in new, unused and resaleable condition. A fee may be charged if the item is damaged or marked, as it makes it unsaleable. Bags that are returned without packaging or damaged may be rejected and be sent back to you.

Please note due to the handmade nature of products, slight variations are to be expected and are considered celebrations of the artistical skill that make our items unique.


How do I return an item?
You will be responsible for any return shipping fees. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.

  • Contact us to receive authorisation of your return and let us know why you are returning the item. This will help us improve your next purchase with us.
  • Include the original invoice number and your 4-digit order number. This will allow us to identify your order.
  • Package the item(s). Please note that any item and packing to be returned must be in new, unused and resalable condition.
  • Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 14-day period.
  • You will receive an email to confirm your return has started.
Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition.

How do I track my return?
We will be in touch once your return is received.  

Can I return a sale item?
The only items excluded from our returns policy are sale items, all sale items are considered a final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.

Sale items may be exchanged for a different size of the same style if available.

How will I be refunded?
Refunds are reversed onto the original form of payment.

Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.

The total amount of the refund will be minus any shipping charges. 

If the product is replaced you will not receive a refund. Alternatively, you can request a gift card. 

When will I be refunded?
Once we receive your package, your refund will be processed within 5-10 business days. You will be notified by email once the refund has been processed.

What if the bags are faulty?
Contact us to notify us of any issue and we will work with you to resolve it as soon as possible.

What do I do if I've received the incorrect item?
Contact us with your order number and style you’ve incorrectly received. Once we receive your request we will arrange a replacement or refund for you.

What is the returns policy for items purchased at a retail partner?
Items purchased from a retail partner need to be handled directly with the store.

Can I cancel an order?
If you have changed your mind and would like to cancel an order, please contact us as soon as possible. Orders which have already been shipped cannot be cancelled.