Email to request a return. Include the original order number for us to identify your order. 

To be eligible for a return, items must in original condition, and with all branded packaging included. All items that do not meet those standards will not be accepted and sent back to the customer.

Items purchased from a retailer need to be handled directly with the store.

All eligible returns are accepted within 14 days of delivery and will be refunded to the original payment method. Items discounted by 50% or more cannot be returned or exchanged, unless deemed faulty.

Any customs and import duties paid are non-refundable. 

If you receive a damaged item email within 24 hours of delivery.

Once we have received and accepted your return it will be processed within 5-7 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

You will receive an email confirmation once refunded.

Due to the handmade nature of products, slight variations are to be expected and are considered celebrations of the artisanal skill that make our items unique.