Returns

Email contact@fromstxavier.com to request a return. Include the original order number for us to identify your order.

To be eligible for a return, items must in original condition, and with all branded packaging included. All items that do not meet those standards will not be accepted and sent back to the customer.

Items purchased from a retailer need to be handled directly with the store.

All eligible returns are accepted within 7 days of delivery and will be refunded to the original payment method. Items returned after 7 days will not be accepted.

Refunds available for full priced styles (this includes any product purchased on with a discount code). For all 50% OFF SALE items are unable to be returned for a refund. We are able to offer an exchange or credit if the item is deemed faulty. 

For Australian and New Zealand customers, if you’re returning for store credit or exchanging, we’ll cover your shipping costs. So simply book your return or exchange through the portal, select store credit, or exchange, and we’ll send you a free shipping label. At this time we cannot offer free return postage options for customers outside of these locations.

Any customs and import duties paid are non-refundable. 

If you receive a damaged item email contact@fromstxavier.com within 48 hours of delivery.

Once we have received and accepted your return it will be processed within 5-7 business days. Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

You will receive an email confirmation once refunded.

Due to the handmade nature of products, slight variations are to be expected and are considered celebrations of the artisanal skill that make our items unique.